Administration Member Service Representative - Reception

Posting #: 23-20
Union: COPE
Rate of Pay: $22.62/hr

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

The Administration MSR – Reception is responsible for acting as Receptionist for Corporate Office, processing bill payments and completing other administrative tasks while providing excellent service to internal and external clients.

• Greet and assist visitors, members and staff attending Corporate Office in a polite and professional manner ensuring they sign in/out
• Promptly answer the telephone and assist callers to Corporate Office and other departments
• Promptly respond to internal and external client inquiries and/or problems in a courteous and efficient manner
• Receive and distribute incoming mail ensuring cheques are recorded as received; arrange for external courier services
• Process bill payment traces, rejects and notify branch staff of outcomes and charge fees to members as applicable
• Prepare and sign monthly reconciliations of defined internal and GL accounts as they relate to bill payments and network balancing
• Download, reconcile, post and balance Everlink and ATM journal files
• Process all incoming ATM credit and debit adjustments and investigate and correct ATM errors as required
• Assist branch staff with ATM Settlement Reports and processing external deposits in accordance with Canadian Exchange Network Operating Rules
• Upload monthly statements and distribute incorrectly addressed statements to the proper branches
• Maintain bill vendors list as required
• Be cross-trained to assist colleagues in administration unit as required

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

• Certified Ontario Living Wage Employer
• 2022 Canada's Healthy Workplace Month Great Employer Award
• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• Competitive Compensation, Incentive Programs and Benefits
• 37.5-hour work week
• 7.25% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Fun Squad
• Free banking account
• Discounted Employee Rates

What we are looking for

• Post-secondary education in business, business administration, finance, accounting or a related field or a high school diploma with three (3) years’ experience
• Previous experience in a financial institution preferred
• Knowledge of branch processes
• Must be bondable

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.