Branch Manager

Posting #: 25-84
Location: Kitchener - Fischer Hallman
Reports to: Director, Sales & Coaching
Job Type: Regular Full-Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

JOB SUMMARY:
The Branch Manager plays a critical role in creating a welcoming, member-focused branch environment that drives both member and staff engagement. In this role, the Branch Manager will lead a team dedicated to expanding the branch’s portfolio through strategic sales, business development, and member service initiatives. Focus on coaching and developing the team, empowering them to achieve high performance in sales and digital engagement, while also ensuring timely issue resolution at every member interaction. The Branch Manager is responsible for identifying key business opportunities and building strong, long-term member relationships.

DUTIES & RESPONSIBILITIES:

• People Management: Mentor and develop a high-performing team, fostering ownership, accountability, and career growth.
• Performance Coaching: Implement strong performance management routines to drive results and enhance employee capabilities.
• Workforce Planning: Manage staffing levels, recruitment, and necessary adjustments to align with organizational goals.
• Conflict Resolution: Address individual performance, attendance, and behavioral matters to ensure team morale and engagement.
• Exceptional Service Delivery: Establish and maintain a high standard of personalized service to enhance member relationships.
• Problem Resolution: Coach employees on first-contact problem resolution, ensuring efficient and professional experience for members.
• Community Engagement: Build and maintain strong relationships with local businesses, partners, and community organizations to drive business opportunities.
• Revenue Generation: Drive branch success through member acquisition, engagement, and cross-selling of financial products.
• Sales & Advisory Expertise: Lead lending, deposit, and investment services while adhering to credit policies and risk management procedures.
• Strategic Planning: Develop and execute business plans that align with branch objectives and organizational goals.
• Data-Driven Decision Making: Use market intelligence and financial insights to identify opportunities for growth and improvement.
• Financial Oversight: Manage expenses and revenue targets to achieve financial goals.
• Risk Management: Ensure compliance with internal audit controls, credit policies, and regulatory requirements.
• Process Optimization: Implement best practices and operational efficiencies to enhance branch productivity.
• Health & Safety Compliance: Maintain a safe and secure work environment in accordance with organizational policies and legislative requirements.
• Abide by YNCU policies, procedures, standards, guidelines and practice
• Other duties as assigned

QUALIFICATIONS:

• Business Degree or a Certification from an accredited institution, or equivalent work experience including at least five (5) years’ experience in a financial services leadership role.
• Strong coaching, mentoring, and performance management abilities.
• Expertise in retail banking, lending, investments, and credit risk assessment.
• Ability to build strong member and community relationships to drive business growth.
• Excellent problem-solving, communication, and strategic planning skills.
• Ability to work outside of normal business hours when required
• Must have a valid Ontario driver's licence and reliable available vehicle
• Must be bondable

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

• Certified Ontario Living Wage Employer
• B Corp Certified
• Flexible work arrangements once fully oriented
• Competitive Compensation, Incentive Programs and Benefits
• Remote/working from home hybrid option once fully oriented
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• 2023 Canada's Healthy Workplace Month Great Employer Award
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.