Commercial Services Support Specialist

Posting #: 26-37
Location: Kitchener
Reports to: Manager, Commercial Credit Administration
Job Type: Regular Full-Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

The Role
The Commercial Services Support Specialist is responsible for managing and performing support functions for the Commercial and Business Services teams. The Commercial Services Support Specialist is accountable for new loan/mortgage advances in accordance with YNCU lending policies and procedures.  They also assist in maintaining the Commercial, Agricultural and Small Business loan portfolios which includes new loan preparation, collecting member information, assisting members with account/product inquiries, opening new accounts and other member maintenance requests. The incumbent will also provide coverage for the Manager, Commercial Credit Administration.

DUTIES & RESPONSIBILITIES: 

• Maintain a thorough knowledge of policies and procedures as they pertain to the operations of Lending Services
• Abide by YNCU policies, procedures, standards, guidelines and practice
• Assist in the collection of annual review information from business owners which requires direct contact with high valued members
• Work closely with the commercial and business services to provide a superior member experience providing support in the management and development of business relationships with industry partners like Central1 and vendors for third party services such as POS, Payment Processing, Merchant Services, payroll, etc.
• Respond to and prepare loan and mortgage pay out requests
• Responsible for opening new business accounts as required
• Assist in the registration, tracking and renewal of non-retail PPSA documents
• Assist in the preparation of mortgage file documentation including the instruction to solicitor, verification of the accuracy and completeness of all documents, particularly the solicitors report on title after closings
• Assist in maintenance the syndicated mortgages portfolio
• Monitor and process syndicated accounts with partners such Concentra, Central One and others.
• Ensure members accounts are in order and process payments accurately
• Process manual monthly payments(pads) pulled from other Financial institutions
• Generate new Commercial, Agricultural and Small Business security documentation as directed through the new credit approvals and the annual credit review process
• Audit and review credit files for Commercial, Small Business and Agricultural loans prior to advancement of loan funds
• Ensure that commercial and agricultural account operation signing authorities are properly completed and on file for borrowing Members
• Ensure that business name registrations are current
• As instructed to prepare Commercial/AG mortgage renewal documents to be sent to members
• Maintain the Letters of Credit for members
• Respond to member inquiries as required
• Assist in the collection of all loan fees by verifying or debiting the members accounts for all fees charged as per the approval
• Provide excellent client service to internal and external parties
• Provide input to the Manager, Commercial Credit Administration with suggestions for improvement of lending procedures, documentation, products and services to strengthen YNCU’s performance
• Protect the assets of the Credit Union in accordance with sound business and financial practices as detailed by the Credit Unions and Caisse Populaires Act and the Deposit Insurance Corporation of Ontario
• Be aware of opportunities to promote and sell the Credit Union’s services
• Provide coverage for the Manager, Commercial Credit Administration in their absence or as required which includes managing workflows, and assignment of duties
• Other duties as assigned

This position is for an existing vacancy within our team.

What we are looking for

• Post secondary diploma, degree and/or certification in business, business administration or a related program, or an equivalent combination of education and experience
• Minimum three (3) years experience working in a financial institution in a lending services role
• Must have a valid Ontario driver's license and reliable available vehicle
• Ability to travel to YNCU locations as required
• Must be bondable

Why work at YNCU?
YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

• B Corp Certified
• Competitive Compensation, Incentive Programs and Benefits
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

Salary range: $53,000-58,000

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.