Director, Commercial Sales

Posting #: 26-26
Location: Hybrid, Kitchener
Reports to: Chief Commercial Officer

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

The Role

The Director, Commercial Sales leads the commercial sales team at Your Neighbourhood Credit Union (YNCU). As the strategic leader, the Director, Commercial Sales will be responsible for driving growth while ensuring a strong focus on member retention, deepening relationships, enhancing member experience and loyalty and maintaining profitability across the commercial portfolio.

DUTIES & RESPONSIBILITIES:                 

Sales and Advice           

• Providing financial product sales and advice to commercial members to support them in achieving their corporate and financial goals, improving their overall financial wellbeing and the sustainability of YNCU.
• Proactively identify and pursue new sources of business by establishing and maintaining a network of key contacts withing the community.
• Manage the growth of assets and on-going maintenance of the Commercial portfolio by sourcing, investigating, analyzing and recommending actions and products from a variety of sources including brokers, branch referrals, existing account management and other outside referral sources.

Strategy Development and Planning

• Developing and contributing to annual operating plans for Commercial banking and overseeing effective implementation and execution.
• Identify business sectors with strong growth potential, or conversely deteriorating patterns, to ensure the portfolio is proactively managed to maintain a high level of quality and to stay within industry concentration policy.
• Maintaining a key focus on initiatives which build and sustain an effective pipeline of lending and deposits to meet annual operating plan objectives.
• Ensuring effective member referral strategies to fully optimize member value and deepen relationships across business lines

Member Experience and Loyalty

• Lead the team to build strong relationships with existing members and seek opportunities to build new relationships through networking and referrals.
• Manage key (or high valued) member relationships while delivering YNCU products and services to both existing and new commercial members by assessing their individual needs and identifying appropriate solutions.
• Proactively identifying potential member experience issues and help ensure timely implementation of solutions. Respond to member concerns, complaints and issues.

Risk and Compliance

• Assist in protecting the assets of the Credit Union in accordance with sound business and financial practices detailed by the Credit Unions and Caisses Populaires Act, as amended from time to time, the Deposit Insurance Corporation of Ontario, YNCU policies and procedures and any other relevant legislation and/or regulations.
• Conduct credit analysis and complete due diligence and investigation of new lending opportunities within the guidelines outlined in policy and procedure.
• Prepare and present or approve, within authorized lending limits, detailed credit recommendations or product packages which include all appropriate supporting documentation, underwriting, risk analysis, adequate/appropriate pricing or fees and a clear, concise recommendation.

People Leadership

• Providing leadership and coaching to a team of direct reports to maximize sales, member experience, business and community development, and operational performance.
• Proactively collaborating and engaging with other cross functional leaders to jointly plan and execute enterprise-wide initiatives.
• Creating a collaborative environment and supports a learning culture, including professional development and coaching plans for all direct reports.

This position is for an existing vacancy within our team.

What we are looking for

• Post secondary diploma, degree and/or certification in Business Administration, Economics, Finance, Commerce, Real Estate or a related program, or an equivalent combination of education and experience
• Minimum five years management experience in commercial lending.
• Expert working knowledge of commercial services including but not limited to experience in commercial underwriting, credit assessment and thorough understanding of legal requirements for commercial dealings.
• Demonstrated experience in recommending and/or approving commercial credit is essential.
• Working knowledge of general banking, sound management principles, best practices and commercial banking industry trends and conditions.
• Must have a valid Ontario driver's licence and reliable available vehicle
• Must be bondable

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

• B Corp Certified
• Competitive Compensation, Incentive Programs and Benefits
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

Salary range: $125,000-$135,000

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.