Financial Relationship Manager

Posting #: 25-85
Location: Hybrid – required to meet members across the region between London and Guelph
Reports to: Director, Financial Relationship Managers
Job Type: Regular Full-Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

JOB SUMMARY:

The Financial Relationship Manager is responsible for attracting and building lasting relationships with YNCU members to help them achieve their financial and life goals. As a trusted financial advisor and through exceptional and caring service, the Financial Relationship Manager provides financial solutions and expertise to members through YNCU’s various investment and lending products and services.

DUTIES & RESPONSIBILITIES:
Lending Expertise

• Manage complex lending requests referred from a portfolio of branches in a timely, professional and effective manner.
• Accountable for the renewal process for real estate secured lending products to ensure timely attention to members at regular intervals.
• Market all of YNCU’s products and services within clearly defined policies and procedures.
• Promote and advise on the full range of lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, deposit and investment vehicles, and sundry services by actively pursuing membership growth opportunities and following up on staff referrals, business generating initiatives, and member inquiries.
• Compliance with YNCU’s credit policies ensuring all loans or credit applications are effectively evaluated, clearly documented, adequately secured and that required collection and control procedures are employed.

Relationship Management

• Prioritize member experience by understanding member needs, delivering personalized service and ensuring a seamless mortgage application process.
• Maintain strong partnerships with retail branch staff and credit risk team with a focus on overall member service experience and meeting compliance requirements.
• Maintain key Member relationships within portfolio.
• Work closely with Credential Financial Strategies Insurance Advisor and Wealth Consultants and Advisors to provide the highest level of quality service.
• Make qualified referrals to the Wealth Management Team by uncovering opportunities through member inquiries or conversations.
• Remain flexible and mobile to provide services to existing and prospective members at a time, within or outside of normal business hours, and location that fits their life schedules.
• Create and utilize a member contact strategy to ensure timely follow up and delivery of YNCU products and services.

Business Development

• Facilitate growth and generate revenue through achievement of objectives by increasing member acquisition and member engagement through successful product penetration and deepening member relationships.
• Accountability to generate CUMIS insurance revenue on lending products.
• Proactively build relationships with members, referral partners and community stakeholders to generate mortgage opportunities and referrals.
• Develop new sources of business by participating in ongoing call/contact programs, involvement in approved networking organizations, and by acting as an Ambassador of YNCU within the local community building strong relationships with business partners.
• Responsible for planning and executing business development activities and strategies to achieve organizational goals.
• Assist with the implementation of business promotion campaigns and assist with monitoring results.

QUALIFICATIONS:

• Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience
• Minimum five (5) years’ experience in financial services predominantly in retail branch operations with real estate secured lending sales experience preferred.
  
• Keen interest in the economic environment and financial trends
• Must be computer literate and have an effective working knowledge of Microsoft Office (Outlook Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies.
• Must have a valid Ontario driver’s license and reliable available vehicle.
• Must be flexible to work outside of core branch hours to service member needs.
• Must be bondable.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

• Certified Ontario Living Wage Employer
• B Corp Certified
• Flexible work arrangements once fully oriented
• Competitive Compensation, Incentive Programs and Benefits
• Remote/working from home hybrid option once fully oriented
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• 2023 Canada's Healthy Workplace Month Great Employer Award
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.