IT Help Desk Support

Kitchener or Sault Ste. Marie
Regular Full-Time

Posting #: 22-114

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

 The IT Help Desk Support assists the organization's computer users by providing amazing customer service, troubleshooting, and technical support through phone, email, or in-person by receiving, prioritizing, documenting, and actively resolving end user help desk requests.

  • Troubleshoot effectively with end user to uncover the necessary details of the issue
  • Determine the best solution based on the issue and details provided by the end users and walk end users through problem-solving processes
  • Recognize and escalate deeper and more complex issues to System Administrators
  • Follow up with end users to ensure their issues have been resolved
  • Effectively communicate with the end users in a clear, positive, and professional manner
  • Ensure all assigned requests are responded to and dealt with in a timely manner
  • Accurately log help desk tickets into help desk software management
  • Demonstrate a patient attitude and ability to communicate with users with a varying level of expertise
  • Be an active member of a supportive and customer service-oriented IT team

Why work at YNCU?

 YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

  • Certified Ontario Living Wage Employer
  • Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
  • Flexible work arrangements
  • Competitive Compensation, Incentive Programs and Benefits
  • 37.5-hour work week
  • 7% matching pension
  • Benefits are 100% paid for by YNCU
  • Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
  • Training and Development Opportunities
  • Community Sponsored Events Employee and paid Volunteer opportunities
  • Fun Squad
  • Free banking account
  • Discounted Employee Rates

What we are looking for

  • Post-secondary degree/diploma in computer related field or equivalent work experience
  • Basic knowledge of most recent Windows OS, MS 365 and Microsoft applications, Microsoft cloud
  • Basic knowledge of TCP/IP networking (firewalls, routing, security, DNS, VPN)
  • Excellent knowledge of PC hardware and software
  • Demonstrated troubleshooting abilities
  • Must be able to perform heavy lifting on an occasional basis (approximately 13kg)
  • Strong organizational, interpersonal and communication skills
  • Must be bondable

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at

Apply Now


We want to know about you, but we also want you to know about us. And if you have an interview coming up, your insight and knowledge of YNCU will surely wow us!

The Credit Union story – a story of compassion, community, and commitment to the local economy – is a story we want you to not only hear, but share. Credit Union members are owners too, which is the underlying foundation that drives our story. But Credit Unions are also full-service financial services companies with competitive rates and products! It’s all that people need from their financial institution! By joining YNCU you can be a part of this great story and help us tell it.

In the About Us section you can learn all kinds of things, from our guiding principles to our unity story.

About YNCU


Human Resources 519.804.9190 x673 or

YNCU will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.