Manager, Member Services

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?
Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.
Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

The Manager, Member Services is responsible for creating a service culture that not only results in superior member experience, but also proactively initiates activities that promote quality growth of the branch loan, deposit, and investment portfolio through effective team leadership. The incumbent will coach their team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage while promoting problem resolution at first point of contact. 
Responsibilities include revenue generation, personnel management, operational support, and expense management, to meet and exceed designated branch performance and member service goals and objectives. The Manager, Member Services will support the ongoing development of their team through consistent goal setting routines to ensure a high level of employee engagement and capability. Ensuring a member experience built on superior service, along with sound financial advice, will be the main driver for the branches service culture that will result in superior member experiences.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you
choose the causes we donate to and support.

- Competitive Compensation, Incentive Programs and Benefits
- Remote/working from home option if desired
- 37.5-hour work week
- 7% matching pension
- Benefits are 100% paid for by YNCU including EAP program
- Training and Development Opportunities
- Community Sponsored Events Employee Volunteer opportunities
- Fun Squad
- Free banking account
- Discounted Employee Rates

What we are looking for

Business Degree or a Certification from an accredited institution, or equivalent work experience
At least five (5) years of experience in a proven supervisory role in a financial institution to include, but not be limited to personnel, management, lending and collections, member services, office procedures, accounting, etc. 
Excellent verbal and written interpersonal and communication skills sufficient to influence guide, and inspire branch team toward goals
Mutual Funds Sales and Licensing will be an asset

To be considered for this opportunity please submit resume and cover letter to careers@yncu.com.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com

Apply Now