Manager, Member Services

Weber St., Kitchener
Regular Full-Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

 The Manager, Member Services is responsible for creating a service culture that not only results in superior member experience, but also proactively initiates activities that promote quality growth of the branch loan, deposit, and investment portfolio through effective team leadership. The incumbent will coach their team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage while promoting problem resolution at first point of contact. 

Responsibilities include revenue generation, personnel management, operational support, and expense management, to meet and exceed designated branch performance and member service goals and objectives. The Manager, Member Services will support the ongoing development of their team through consistent goal setting routines to ensure a high level of employee engagement and capability. Ensuring a member experience built on superior service, along with sound financial advice, will be the main driver for the branches service culture that will result in superior member experiences.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you
choose the causes we donate to and support.

  • Certified Ontario Living Wage Employer
  • Competitive Compensation, Incentive Programs and Benefits
  • Remote/working from home option if desired
  • 37.5-hour work week
  • 7% matching pension
  • Benefits are 100% paid for by YNCU including EAP program
  • Training and Development Opportunities
  • Community Sponsored Events Employee Volunteer opportunities
  • Fun Squad
  • Free banking account
  • Discounted Employee Rates

What we are looking for

  •  Business Degree or a Certification from an accredited institution, or equivalent work experience
  • At least five (5) years of experience in a proven supervisory role in a financial institution to include, but not be limited to personnel, management, lending and collections, member services, office procedures, accounting, etc. 
  • Excellent verbal and written interpersonal and communication skills sufficient to influence guide, and inspire branch team toward goals
  • Mutual Funds Sales and Licensing will be an asset

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at

Apply Now


We want to know about you, but we also want you to know about us. And if you have an interview coming up, your insight and knowledge of YNCU will surely wow us!

The Credit Union story – a story of compassion, community, and commitment to the local economy – is a story we want you to not only hear, but share. Credit Union members are owners too, which is the underlying foundation that drives our story. But Credit Unions are also full-service financial services companies with competitive rates and products! It’s all that people need from their financial institution! By joining YNCU you can be a part of this great story and help us tell it.

In the About Us section you can learn all kinds of things, from our guiding principles to our unity story.

About YNCU


Human Resources 519.804.9190 x673 or

YNCU will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.