Member Relationship Manager

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members.  As a trusted financial advisor, you will help members with their everyday banking, credit, and investment needs.  Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life, and reflects YNCU’s vision

As well, the MRM plans their activities to ensure accomplishment of day to day and longer-term objectives and effective administration of branch operational and audit functions. The MRM also assists with supervisory responsibilities such as scheduling, workflow oversight, coaching and training of team members.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you
choose the causes we donate to and support.

• Certified Ontario Living Wage Employer
•  B Corp Certified
• Southwestern Ontario Top Employers (2025)
• Waterloo Area's Top Employers (2025)
• Canada's Healthy Workplace Month Great Employer Award (2024)
• Flexible work arrangements once fully oriented
• Competitive Compensation, Incentive Programs and Benefits
• 37.5-hour work week • 7% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Learning and Development Opportunities
• Paid Volunteer opportunities
• Fun and meaningful Employee Resource Groups
• Free bank account and discounted rates for Employee’s

What we are looking for
Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience
Minimum four (4) years’ experience in financial services predominantly in retail branch operations with supervisory experience preferred
Keen interest in the economic environment and financial trends
Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies
Must have a valid Ontario driver’s license and reliable available vehicle
Must be bondable

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com