Member Service Representative - Summer Student

Member Service Representative (Summer Student) – Sault Ste. Marie

Your Neighbourhood Credit Union (YNCU) is now accepting applications for our 4-month Summer Student positions, running from May through August. These roles offer hands-on experience in a member-focused environment, supporting our branches across the region while making a meaningful impact on the communities we serve.

As a Summer Student, you’ll work alongside supportive teams who are passionate about keeping our service local and putting members first. It’s a great opportunity to learn, grow your skills, and gain valuable experience in a fast-paced, people-centred organization.
To be considered for this Summer Student placement, applicants must be returning to school after the work term concludes in August 2026.

The Role

As a Summer Student MSR, you’ll be the friendly face of YNCU in the branch. You’ll support members with transactions, answer questions, and help connect them to the products and services that fit their needs. You’ll also work with your team to make sure every member leaves happy, while learning valuable skills in financial services.

Duties and Responsibilities: 

• Greet and assist members in the branch with everyday banking tasks (deposits, withdrawals, transfers, etc.)
• Answer questions and show members how to use our digital tools
• Listen to members and suggest products or services that might help them reach their goals
• Take ownership of member issues and help solve problems quickly
• Work with your team to make sure every member has an exceptional experience
• Follow branch policies and procedures to keep transactions accurate and secure

Why work at YNCU?

Learn and grow: Gain hands-on experience in a supportive, collaborative environment with strong personal and career mentorship

Be part of something bigger: Join the credit union movement and help show why banking locally makes a real difference for members, communities, and small businesses

Build your skills: Receive top-notch training in financial services and develop skills you can carry into your future career

Career opportunities: Enjoy excellent career development and the chance to return each summer for more responsibility and learning

Team experience: Work with a dynamic, friendly, and high-performing team that values collaboration and innovation

Perks:

• Casual Fridays, Free Banking, Fun Team Activities, and Networking Opportunities
• Employer under The Career Directory (2025): Canada’s Best Employers for Recent Graduates
• Sault Ste. Marie Top Employers for 2025
• Northern Ontario’s Top Employers for 2025
• Canada's Healthy Workplace Month Great Employer Award 2025
• Certified Ontario Living Wage Employer

What we are looking for:

• Currently enrolled in a post-secondary program, and returning after the work term end-date of August 2026 (preferably business, finance or a related program)
• Willingness to work at any branch of YNCU when requested in the Waterloo Region
• Self-starter, team player, and member-focused
• Strong communication skills and professional conduct
• Computer literate (Microsoft Office) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies
• Valid Ontario driver’s license and reliable vehicle
• Must be bondable

Hourly Rate: $25.82

Working Hours: 35 hours per week: Monday - Friday

To be considered for this opportunity you must be available Monday – Friday between the hours of 8:45AM – 5:30PM.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.