Member Service Representative (Teller)

Why work at YNCU?

 
Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?
Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.
Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

 
Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or exceeded.

• Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
• Answer the telephone in the branch to provide member service
• Balance the ATM when requested
• Promptly respond to member inquires/problems in a courteous and efficient manner
• Uncover members’ needs, and assist members to utilize the products or services which best meet those needs
• Proper completion and submission of tracking sheets
• Make a minimum of 5 sales calls per week
• Make at least 1 high level referral per week
• Make at least 1 MemberCARE referral per month
• Follow our Quality Service Standards consistently

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

What we are looking for

•  Identify sales and service opportunities through face-to-face, and telephone interactions ensuring the on-going promotion of Credit Union products and services, which contribute to organizational growth
• Build and maintain an in-depth knowledge of Credit Union accounts and related products and services, ensuring member communication reflects current and accurate information
• Keep combinations, passwords, keys, policies, and member information confidential as per YNCU’s operating policy thereby ensuring the safekeeping and security of all negotiable items and information entrusted
• Validate and process member counter transactions’, including but not limited to non-cash savings and chequing transactions, stop payments and hold funds, engraved forms, and ensuring transactional integrity
• As required, act as custodian to branch ATM and Treasury functions, including ATM cards and engraved forms, ensuring transactional integrity and an accurate balancing and accounting for all transactions and documents
• As required, promptly respond to telephone inquiries, taking ownership of issues within authority relating to transactional and account inquiries, and directing member to specialized employees as required. Schedule branch appointments to accommodate efficient member traffic
• As required, participate in branch administrative functions

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at hrjobs@yncu.com.