Member Service Representative

Stratford and Area
part time, permanent

Location: Stratford and Area
Job Type: Regular

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?
Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.
Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role
Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or exceeded.

Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
Answer the telephone in the branch to provide member service
Balance the ATM when requested
Promptly respond to member inquires/problems in a courteous and efficient manner
Uncover members’ needs, and assist members to utilize the products or services which best meet those needs
Proper completion and submission of tracking sheets
Make a minimum of 5 sales calls per week
Make at least 1 high level referral per week
Make at least 1 MemberCARE referral per month
Follow our Quality Service Standards consistently

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

What we are looking for

Have the flexibility to work a varying schedule, which could change, including evenings and weekends
Willingness to work at any branch of YNCU when requested
Meet YNCU’s Balancing Standards:Same-day Balancing Ratio 75% minimum (Goal:90%), Accumulated Difference YTD within $100.00 and Time Required to Balance 15 min. average
Be willing to accept increased responsibilities
Be a team player
Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
Professional demeanor and professional dress
Be comfortable using the Internet and e-mail programs--including the use of YNCU’s On-line Banking

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.