Member Service Representative
Stratford & Mitchell Area
Part-Time
Posting
#:24 - 70
Location: Stratford and Area
Job Type: Regular Part-time
Are you a
community-minded person that’s passionate about investing locally and giving
back to your community? Do you like working with other awesome and like-minded
people toward a common goal?
Here at Your
Neighbourhood Credit Union (YNCU), we are all about putting our money where our
mouth is and keeping our dollars local and investing back into our members,
staff, and community; and we are looking for people like you to join our team.
Take a look at
this job posting, and if it’s a good fit, we encourage you to apply. If it’s
not for you but you know someone that may be better suited for it, we welcome
you to share it with them! Thanks for checking us out!
The
Role
Provide
prompt, courteous member service not only by processing member’s financial
transactions, but also by cross selling (or referring), at every opportunity,
our full range of products and services, thus ensuring that our members
expectations are consistently met or exceeded.
- Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
- Answer the telephone in the branch to provide member service
- Balance the ATM when requested
- Promptly respond to member inquires/problems in a courteous and efficient manner
- Uncover members’ needs, and assist members to utilize the products or services which best meet those needs
- Proper completion and submission of tracking sheets
- Make a minimum of 5 sales calls per week
- Make at least 1 high level referral per week
- Make at least 1 MemberCARE referral per month
- Follow our Quality Service Standards consistently
Why work at YNCU?
YNCU employees
get to be a part of the growing credit union movement and help us get the word
out on why banking locally is so important. We’re your friendly, helpful, and
financially savvy neighbour who provides tailored financial services to our
members, supports small businesses, creates local jobs, and gives back to
causes that matter. Through our Good Neighbours Employee Volunteer Program and
Monthly Staff Donation Draws, we even let you choose the causes we donate to
and support.
- Certified Ontario Living Wage Employer
- 2022 Canada's HealthyWorkplacemonth Great Employer
- Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
- Competitive Compensation, Incentive Programs and Benefits
- Training and Development Opportunities
- Community Sponsored Events Employee and paid Volunteer opportunities
- Fun Squad
What we are looking for
- Have the flexibility to work a varying schedule, which could change, including evenings and weekends
- Willingness to work at any branch of YNCU when requested
- Meet YNCU’s Balancing Standards: Same-day Balancing Ratio 75% minimum (Goal: 90%), Accumulated Difference YTD within $100.00 and Time Required to Balance 15 min. average
- Be willing to accept increased responsibilities and be a team player
- Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
- Professional demeanor and professional dress
- Be comfortable using the Internet and e-mail programs--including the use of YNCU’s On-line Banking
YNCU strives to be a diverse workplace
reflective of the communities that we live in. We are committed to a diverse
workforce and invite everyone to apply. YNCU makes hiring decisions solely on
qualifications, merit, and business needs at the time.
YNCU is an equal opportunity employer that is
committed to diversity and inclusion in the workplace. We prohibit
discrimination and harassment of any kind based on race, colour, sex, gender,
religion, sexual orientation, national origin, disability, pregnancy, or any
other protected characteristic as outlined by national, provincial, or
municipal laws. This applies to all employment practices within our
organization, including hiring, recruiting, promotion, termination, leave of
absence, compensation, benefits, and training.
Your
Neighbourhood Credit Union will provide accommodations for persons with
disabilities, where needed, to support their participation in our recruitment
process. Please contact Human Resources at careers@yncu.com.