Member Service Representative

JOB TITLE:                         Member Services Representative (MSR) (USW 7129)
JOB TYPE:                         Part-Time, Temporary (Approx. 3 months with possibility of extension)
PAY RANGE:                     $25.07-$27.89
BRANCH/                          Timmins
DEPARTMENT:                Retail Services
REPORTS TO:                   Branch Manager

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role
To provide exemplary member service by serving all members professionally and efficiently, while recognizing the appropriate time to proactively position YNCU products and services to create a positive member experience and improve member loyalty.

• Greets members and provides exemplary member service in a professional, accurate and timely fashion.
• Accurately process a full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional manner.
• Has the ability to problem solve and assist members on the first interaction.
• Maintains member and staff confidentiality at all times.

Why work at YNCU?
YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

What we are looking for

• Ideally, candidates will have some experience in sales, cash handling, solid computer skills, along with customer service experience.
  Preference given to those pursuing post-secondary education in business, business administration, finance, accounting, or related field, but is not required.
• Proven success working in a fast-paced, high growth environment.
• Must be bondable.
• Demonstrated ability to effectively problem solve and make decisions as well as manage conflicting priorities.
• Proficient in Microsoft Office Suite, including Excel and Outlook as well as job related software.
• Strong organizational and time management skills.
• Excellent interpersonal, verbal, written and listening communication skills.
• Communicates in a manner that is professional, respectful, effective, and timely.
• Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCU.
• Ability to demonstrate integrity and build trust with others and remain open to ideas.
• Ability to embrace and manage change.
• Provides exceptional member and internal client service in every interaction and at every touchpoint.
• Be self-motivated, resourceful, and flexible.
• Ability to maintain confidentiality of sensitive and proprietary information.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at hrjobs@yncu.com.