Member Services Support Associate

Waterloo, ON
Regular Full-Time

Posting #:23-44

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

The Member Services Support Associate (MSSA) is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members and the effective administration of branch audit and operational functions.

The MSSA will partner with the branch Advisor Team to deliver and support an exceptional member experience focused on pro-active service and sound advice to support members through all financial stages of life.

  • Perform branch audit functions such as: line of credit reviews and estate preparation and review monthly audit requirements are being met
  • Identify new sources of business by participating in ongoing call/contact programs (i.e., GIC renewals, etc.), and book appointments and/or refer to a partner on the Advisor Team
  • Assist with business promotion campaigns and the monitoring of results
  • Proactively engage with members uncovering banking needs, providing help and advice, identifying sales and referral opportunities to the Advisor Team, and booking appointments based on product or financial advice needs
  • Actively listen and engage members in conversation to further understand their unique needs
  • Establish and further a caring and exceptional service level to build and enhance member relationships and respond in a timely, professional and effective manner
  • Market all of YNCU’s products and services, within clearly defined policies and procedures
  • Recommend qualified referrals to the Advisor Team to be considered for the Wealth Management Team by uncovering opportunities through member inquiries or conversations
  • Plan daily/weekly/monthly/yearly activities to ensure accomplishment of day to day and longer-term objectives and ensure timelines are met
  • Assist with the administration of YNCU’s credit policies ensuring all loans or credit applications are effectively evaluated, clearly documented, adequately secured and that required collection and control procedures are employed
  • Assist with the administration of branch operations within applicable policies and procedures to ensure compliance
  • Identify, create and implement ways to streamline work processes to achieve time, resource and cost efficiencies including but not limited to the use of automation

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

  • Certified Ontario Living Wage Employer
  • 2022 Canada's Healthy Workplace Month Great Employer Award
  • Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
  • Competitive Compensation, Incentive Programs and Benefits
  • 37.5-hour work week
  • 7% matching pension
  • Benefits are 100% paid for by YNCU
  • Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
  • Training and Development Opportunities
  • Community Sponsored Events Employee and paid Volunteer opportunities
  • Fun Squad
  • Free banking account
  • Discounted Employee Rates

What we are looking for

  • Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience
  • Keen interest in the economic environment and financial trends
  • Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook, Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies
  • Must have a valid Ontario driver’s license and reliable available vehicle
  • Must be bondable

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at

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Find the Perfect Job for You.

We’re offering many different roles in many different Ontario locations, so this is where the search for your perfect job begins!
While you’re at it, think about your friends, family and neighbours. Are there people you know that also want to be part of something great?

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YNCU office space

Learn More About YNCU.

We want to know about you, but we also want you to know about us. And if you have an interview coming up, your insight and knowledge of YNCU will surely wow us!

The credit union story – a story of compassion, community, and commitment to the local economy – is one we want you to not only hear, but share. Credit union members are owners too, which is the underlying foundation that drives our story. But credit unions are also full-service financial institutions with competitive rates and products! By joining YNCU, you can be a part of this great story and help us tell it.

In the About Us section you can learn all kinds of things, from our guiding principles to our unity story.

About YNCU

Contact YNCU.

Human Resources 519.804.9190 x673 or

YNCU will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

Career Directory 2023      Ontario Living Wage Network certification      Great Employer 2022