Network Specialist

Posting #:23-73
Location: Sault Ste. Marie or Kitchener (remote)
Reports to: Director, IT & Infrastructure

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

 As part of the IT Infrastructure and Operations team, the Network Specialist will be responsible for building, configuring and administering network resources, day-to-day support activities, proactive monitoring, troubleshooting, as well as project implementation. Daily responsibilities require this position to provide 2nd level support, troubleshoot existing solutions, and maintain updated network architectural diagrams, as well as other critical documentation.     

• Proactively monitor and tune infrastructure and network for optimal performance using tools such as PRTG
• Provide analysis to troubleshoot infrastructure and integration issues to formulate solutions for corrective measures
• Work with third party vendors for all communications and networking issues
• Provide tier 2 level technical support to diagnose and resolve client system issues via telephone, email, remote control, or onsite when required
• Participate in analysis to troubleshoot infrastructure issues and outages and formulate quality resolutions and root cause analysis
• Ensure the integrity and security of enterprise data using industry best-practices, and YNCU Policy regarding information security, and regulatory compliance
• Maintain system availability, and in the event of an outage provide appropriate notification to the business of the likely time and extent of these outages
• Document configurations, test plans, and installation instructions
• Technical leadership skills with the ability to work independently taking the lead on project and execute against communicated timelines
• Perform software, firmware, and hardware upgrades/patching to ensure integrity of network infrastructure components (physical and virtual)
• Install, configure and support network technologies such as: Meraki, Windows, VMware and cloud-based technologies
• Administer, configure, and support LAN and WAN technologies such as VPN, firewalls, switches and wireless access points (Meraki)
• Create documentation and detailed network diagrams using Microsoft Word and Visio
• Follow up and communicate with employees and vendors in a timely manner
• Provide after hours support related to networking when required
• Provide recommendations on new technologies and participate in an ongoing process of continuous improvement
• Adhere to the change advisory process when making changes

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

• Certified Ontario Living Wage Employer
• B Corp Certified
• 2022 Canada's Healthy Workplace Month Great Employer Award
• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• Flexible work arrangements once fully oriented
• Competitive Compensation, Incentive Programs and Benefits
• Remote/working from home hybrid option once fully oriented
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Fun Squad
• Free banking account
• Discounted Employee Rates

What we are looking for

•  Post-secondary degree/diploma in Computer Science, or Technologies with a focus on computer networking
• Minimum five (5) years’ experience demonstrating proficiency with network infrastructure equipment such as switches, routers, firewalls, and wireless access points
• Excellent knowledge and experience with DNS, DHCP, subnets and routing
• Excellent skills with network monitoring tools
• Solid experience with Remote Access and VPN services
• Proficient and knowledgeable in all OSI layers
• Strong troubleshooting skills and able to quickly identify issues and recommend solutions
• Core understanding of IP telephony services
• Willingness to constantly upgrade knowledge, skillset, and experience
• Ability to travel to all YNCU locations as required
• Must be able to perform heavy lifting on an occasional basis
• Must be bondable

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.