Senior Commercial Account Manager

Regular, Full Time, Hybrid

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

  • Certified Ontario Living Wage Employer
  • B Corp Certified
  • Flexible work arrangements once fully oriented
  • Competitive Compensation, Incentive Programs and Benefits
  • Remote/working from home hybrid option once fully oriented
  • 37.5-hour work week
  • 7% matching pension
  • Benefits are 100% paid for by YNCU
  • Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
  • 2023 Canada's Healthy Workplace Month Great Employer Award
  • Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and
  • LIFT Virtual Fitness
  • Training and Development Opportunities
  • Community Sponsored Events Employee and paid Volunteer opportunities
  • Opportunities to get involved with fun and meaningful committees
  • Free banking account
  • Discounted Employee Rates

The Role
The Senior Commercial Account Manager is responsible for building and maintaining a portfolio of complex commercial accounts including but not limited to small to medium-sized business accounts. The incumbent delivers a broad range of commercial services and initiates and/or participates in business development activities to enhance the portfolio by consolidation and retention of existing business and by obtaining new business from potential members.  The Senior Commercial Account Manager ensures the completion of reviews on portfolio accounts including property site visits as required.
This position is responsible for:

  • Develop and implement action plans and commercial business development tactics based on established sales strategies
  • Proactively participate in various external activities such as community events to enhance YNCU's positive image in the marketplaces
  • Administer a portfolio of larger and more complex commercial account
  • Work closely with Branch staff to support existing and new commercial and agriculture member relationships by acting as a key advisor
  • Respond to all business opportunities in a timely manner and effectively manage any member concerns or issues
  • Collect and compile information and analyze financial statements to assess credit worthiness
  • Provide sound credit approvals within lending limits while balancing the needs of the member and YNCU
  • Make recommendations for approvals/declines to next level management if outside discretionary limits
  • Responsible for quality of business generated and achieving expected revenue and growth targets
  • Ensure all commercial files are reviewed on a regular schedule and that all required documentation is in order; review loan risk and make short and long term recommendations on files posing potential risk problems

What we are looking for

  •  3+ years of previous commercial lending experience
  • Post secondary diploma, degree and/or certification in Business Administration, Economics, Finance, Commerce, Accounting or a related program, or an equivalent combination of education and experience
  • Completion of Credit Union Commercial Lending or equivalent courses and/or strong working knowledge of commercial and agricultural credit
  • Ability to understand and analyze financial statements
  • Prior sales and service experience within the financial services industry and a general knowledge of available products & services
  • Ability to work outside of normal business hours when required
  • Must have a valid Ontario driver's licence and reliable available vehicle
  • Must be bondable
YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at

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YNCU office space

Learn More About YNCU.

We want to know about you, but we also want you to know about us. And if you have an interview coming up, your insight and knowledge of YNCU will surely wow us!

The credit union story – a story of compassion, community, and commitment to the local economy – is one we want you to not only hear, but share. Credit union members are owners too, which is the underlying foundation that drives our story. But credit unions are also full-service financial institutions with competitive rates and products! By joining YNCU, you can be a part of this great story and help us tell it.

In the About Us section you can learn all kinds of things, from our guiding principles to our unity story.

About YNCU

Contact YNCU.

Human Resources 519.804.9190 x673 or

YNCU will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

Career Directory 2023      Ontario Living Wage Network certification      Great Employer 2023