Senior Commercial Account Manager

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

• Certified Ontario Living Wage Employer
• B Corp Certified
• Flexible work arrangements once fully oriented
• Competitive Compensation, Incentive Programs and Benefit
• Remote/working from home hybrid option once fully oriented
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• 2023 Canada's Healthy Workplace Month Great Employer Award
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and
• LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

The Role

The Senior Commercial Account Manager is responsible for building and maintaining a portfolio of complex commercial accounts including but not limited to small to medium sized business accounts.  The incumbent delivers a broad range of commercial services and initiates and/or participates in business development activities to enhance the portfolio by consolidation and retention of existing business and by obtaining new business from potential members. In this role, engagement in extensive relationship management with clients and partners is required, while also handling some sales responsibilities. However, the primary focus will be on underwriting, ensuring thorough risk assessment and decision-making. The Senior Commercial Account Manager ensures the completion of reviews on portfolio accounts including property site visits as required.

DUTIES & RESPONSIBILITIES:                                                                       

• Develop and implement action plans and commercial business development tactics based on established sales strategies
• Proactively participate in various external activities such as community events to enhance YNCU's positive image in the marketplaces
• Provide experienced commercial underwriting, including complex applications and reviews
• Administer a portfolio of larger and more complex commercial accounts
• Work closely with Branch staff to support existing and new commercial and agriculture member relationships by acting as a key advisor
• Respond to all business opportunities in a timely manner and effectively manage any member concerns or issues
• Collect and compile information and analyze financial statements to assess credit worthiness
• Provide sound credit approvals within lending limits while balancing the needs of the member and YNCU
• Make recommendations for approvals/declines to next level management if outside discretionary limits
• Responsible for quality of business generated and achieving expected revenue and growth targets
• Ensure all commercial files are reviewed on a regular schedule and that all required documentation is in order; review loan risk and make short- and long-term recommendations on files posing potential risk problems
• Review commercial overdraft reports and take appropriate action where required
• Develop and maintain a strong business relationship with members within assigned portfolio
• Maintain and contribute to strong business relationships with industry partners like Central1, Concentra, Credential and third-party vendors such as POS, Merchant Services, etc.
• Establish and maintain professional relationships and effective communication with realtors, brokers, builders and new members to develop commercial lending referral opportunities from this business referral network and other referrals including but not limited to merchant services, deposits, insurances and wealth management opportunities
• Provide excellent client service to internal and external parties
• Be aware of enterprise risk management issues as they relate to Lending Services and bring forward strategic and risk issues for discussion, review and solutions to the Vice President Commercial Sales
• Stay current with general economic indicators and industry sector trends
• Maintain a thorough knowledge of policies and procedures as they pertain to the operations of Lending Services
• Abide by YNCU policies, procedures, standards, guidelines and practice
• Other duties as assigned

QUALIFICATIONS:

• 3+ years of previous commercial lending experience
• Post secondary diploma, degree and/or certification in Business Administration, Economics, Finance, Commerce, Accounting or a related program, or an equivalent combination of education and experience
• Completion of Credit Union Commercial Lending or equivalent courses and/or strong working knowledge of commercial and agricultural credit
• Ability to understand and analyze financial statements
• Prior sales and service experience within the financial services industry and a general knowledge of available products & services
• Ability to work outside of normal business hours when required
• Must have a valid driver's licence and reliable available vehicle
• Must be bondable

COMPETENCIES/SKILLS:

• Computer literacy including a working knowledge of, but not limited to, Windows and Excel
  
• Strong planning, organizational and time management skills
• Excellent interpersonal and communication skills
• Effective networking ability and proven relationship management skills
• Proven strong sales abilities and negotiating skills with a focus on results
• Superior customer service ability
• Self-motivated and resourceful
• Demonstrated analytical skills
• Ability to effectively solve problems
• Ability to build relationships within department and across YNCU
• Ability to work well independently and as a team member
• Ability to embrace and manage change
• Ability to maintain confidentiality of sensitive and proprietary information

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.