Senior Manager, Business Services

Posting #: 26-30
Location: Kitchener, Corporate
Department: Commercial
Reports to: VP, Business Services & Syndications

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

The Role

The Senior Manager, Business Services is responsible for leading a key strategic initiative for YNCU. They will develop the strategy for growth and manage the Business Services department responsible for small business lending, deposits and cash management solutions. As part of the growth strategy, they will assist in the implementation of new platforms as well as be the trusted advisor to YNCU’s Retail and Wealth Management teams.

DUTIES & RESPONSIBILITIES:

•  Lead a team of Business Account Managers in delivering a full value proposition to existing and new members to grow lending, deposits, and wealth management.
• Work with marketing to develop targeting strategies in Southwestern Ontario and specific segments and affinity groups.
• Work with key internal stakeholders to effectively promote and implement strategy and systems to grow small business loans by 20%.
• Work closely with Risk and Compliance team to update Business Services credit guidelines and policies on a consistent basis.
• Develop strategic relationships with our branch network to assist them in responding to business account service requests and in pursuing quality referral opportunities.
• Work closely with Retail Lending and Wealth Management Services in developing mutually beneficial member centric solutions.
• Proactively identify and pursue new sources of business by establishing and maintaining a network of key contacts within the community.
• Manage the growth of assets and on-going maintenance by sourcing, investigating, analyzing and recommending actions for requests for Business services and products from a variety of sources including brokers, branch referrals, existing account management and other outside referral sources.
• Manage and develop business relationships with industry partners and vendors for third party services such as POS, Payment Processing, Merchant Services, payroll, etc.
• Grow the YNCU brand by conducting presentations and other activities that promote YNCU products and services.
• Provide leadership to team members through effective goal setting, KPIs, coaching, and communication, and drive the achievement of goals in all of the small business areas.
• Lead and implement change, supporting employees through proactive communication, issue resolution and teamwork.
• Foster a culture of high performance by building a team that collaborates to achieve organizational objectives and delivers on specific KPIs.
• Prepare and present or approve, within authorized lending limits, detailed credit recommendations or product packages which include all appropriate supporting documentation, underwriting, risk analysis, adequate/appropriate pricing or fees and a clear, concise recommendation.
• Co-ordinate and oversee the workflow and processes to support the account management teams to ensure maximum operational efficiencies and effectiveness.
• Recommend and implement additional reports and/or procedures to best identify and measure key credit, operational and reputational risk areas for YNCU.
• Ensure processes have effective controls in place to mitigate operational risk.

This position is for an existing vacancy within our team.

What we are looking for

• Post-secondary diploma, degree and/or certification in Business Administration, Economics, Finance, Commerce, Real Estate or a related program, or an equivalent combination of education and experience.
• Minimum 2 years' management experience in business banking.
• Minimum 5 years of business banking experience, which must include but not limited to origination, loan underwriting, credit assessment, and funding.
• Experience cross selling wealth management, deposits, and retail mortgages.
• Experience with business account opening, performing KYC, and loan administration.
• Experienced implementing new technology to streamline processes a bonus.
• Must have a valid Ontario driver's license and reliable available vehicle.
• Must be bondable.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

• B Corp Certified
• Competitive Compensation, Incentive Programs and Benefits
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

Salary range: $107,000-$117,000
The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.