Sr UX Designer

Posting #: 25-65

Location: Corporate (Kitchener/SSM), Remote within Ontario considered

Reports to: VP, Marketing

Job Type: Regular, Full Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

The Role

The Marketing and Digital teams are part of YNCU’s larger technology team. Acknowledging the direct connection between employee and customer experience, we are responsible for supporting enterprise initiatives that guide our people in all aspects of work and business enablement, performance, and well-being while delivering strategies and initiatives to support our brand reputation and enterprise level revenue driving activities. 

We are looking for a talented and creative designer to help shape the digital experience across all of YNCU’s platforms. In this role, you will be responsible for creating and designing user journeys, layouts, prototypes, and wireframes that clearly communicate design concepts and validate user interactions. You will craft intuitive and visually compelling user interfaces that align with our 2026 value proposition and brand promise, delivering exceptional experiences for our members and users. Collaborating closely with our marketing and digital teams, you will ensure all designs meet technical SEO standards, usability best practices, accessibility guidelines, and other key requirements.

This position is responsible for:

Web design (70%)  

• Employ a data informed and user-centric design approach to create intuitive and visually appealing interfaces that meet user needs and business goals

• Work with marketing and digital team to maintain information architecture, ensure efficient and intuitive navigation and content organization

• Conduct user research, interviews, surveys, and usability testing, to understand user needs, behaviours, gather feedback and make iterative design improvements

•  Create and maintain design documentation, including style guides, design systems, and design specifications

Business Partnership (20%)

• Collaborating with the Marketing, Digital and other teams to ensure maximum value from web design and a wider exceptional digital banking experience

•  Effecting strategic partner relationships with YNCU’s Marketing Digital, Experience, Retail, and Commercial teams 

•  Building strategic relationships and partnering with key industry players and vendors

Leadership (10%)

•  Work with Marketing and Digital teams building alignment and engagement including design mentorship, coaching, succession planning and supporting team effectiveness to drive accountability and favourable outcomes
•  Lead the design modernization process to shape organizational understanding of overall web design, the digital banking ecosystem, and establish support from key stakeholders
• Modeling, leading and communicating design principles and strategy in relation to key growth targets and KPIs

What we are looking for :

•  5 years in web/UX design
• Exceptional design skills and attention to detail
• Creativity/innovation
• Data informed and KPI driven
• Demonstrated strengths in customer focus, strategic thinking, results-driven planning, effective people management, and skilled negotiation and persuasion.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

·        B Corp Certified

·        Certified Ontario Living Wage Employer

·        Southwestern Ontario Top Employers (2025)

·        Waterloo Area's Top Employers (2025)

·        Canada's Healthy Workplace Month Great Employer Award (2024)

·        Flexible work arrangements once fully oriented

·        Competitive Compensation, Incentive Programs and Benefits

·        37.5-hour work week

·        7% matching pension

·        Benefits are 100% paid for by YNCU

·        Wellness Initiatives including our Employee and Family Assistance Program, premium   membership for Calm, Consult+, and LIFT Virtual Fitness

·        Learning and Development Opportunities

·        Paid Volunteer opportunities

·        Fun and meaningful Employee Resource Groups

·        Free bank account and discounted rates for Employees

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com